HubSpot for AML and financial crime consultancies

Close the recurring engagement, evidence assembly, and regulator referral gaps.

Three AML-consultancy problems HubSpot solves

A regulated firm engages the consultancy for an AML systems and controls review, comes back two years later for a thematic financial crime audit, and again the year after for a section 166 skilled person scoping — and the consultancy's CRM treats each engagement as a fresh project rather than as part of a continuous client relationship.

A forensic accountant assembling evidence on a fraud investigation works across bank statements, accounting extracts, witness interview notes, and counterparty correspondence — and the evidence chain lives in shared folders organised by case rather than as a structured object connecting documents to claims to legal disclosure.

A consultancy's referral network — a panel of solicitors, an insolvency practice it works alongside, two specialist counsel chambers, and a handful of regulators it has worked through section 166 engagements with — is held in the partner's diary rather than as a structured referrer network capable of generating ongoing instructions.

Why is every AML engagement a fresh project?

Regulated client firms carry the full engagement history — every systems and controls review, every thematic audit, every section 166 scoping, every remediation programme — visible from the moment a new instruction is logged.
Prior findings, open actions, and remediation status persist against the client — so this year's engagement reads last year's recommendations before scoping, not after the senior consultant has chased the previous engagement partner for context.
The client engagement becomes a continuous advisory relationship with structural memory, not a sequence of disconnected projects each starting from zero.

Why is every AML engagement a fresh project?

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Why does forensic evidence live in shared folders?

Investigation evidence — bank statements, accounting extracts, witness interview notes, counterparty correspondence — captures as structured records against the case, with each document linked to the specific allegations, transactions, and persons it supports.
The evidence chain runs as a queryable structure rather than as a shared folder organised by date or document type — so the partner preparing the report or the witness statement can pull the supporting documents for a specific claim in seconds.
The case file becomes a structured asset that survives partner changes and team rotation, not a 'speak to David, he ran that case' organisational risk.

Why does forensic evidence live in shared folders?

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Why is the referral network a name in a diary?

Solicitor firms, counsel chambers, insolvency practices, and regulator contacts sit as structured referrer records — with the partners and barristers worked with, the cases jointly handled, and the introduction history captured against the relationship.
Referral activity, instructions generated, and reciprocal introductions made log against the referrer — so the partner reviewing the network reads the structural picture of who is producing work, who is owed reciprocity, and who has gone quiet.
The referral network becomes a managed commercial asset, not a partner's mental list that walks out the door when the partner does.

Why is the referral network a name in a diary?

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Name Financial Crime Consultancy

"PYB rebuilt our HubSpot to actually model a financial crime consultancy — recurring engagements, evidence-heavy case work, and a referral network that needs deliberate management. The whole partnership now sees what is going on."

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FAQs

How long does a HubSpot implementation take for an AML or financial crime consultancy?

A typical AML or financial crime consultancy implementation runs ten to fourteen weeks from kick-off to live. Weeks one to four cover data migration from existing systems (typically practice management, partner Outlook contacts, and case folders) and the client-engagement-case-referrer record architecture. Weeks five to nine cover automation for recurring engagement cycles, evidence-document linking, referrer network management, and integration with practice management and document repositories. Weeks ten to fourteen are user training across partners, associates, forensic analysts, and the operations team.

Can HubSpot model the relationship between a regulated client, its successive engagements, the regulators involved, and the case-level evidence?

Yes. The standard account model treats the client firm as the primary record, with engagements, regulators, and external counsel as connected entities, and case-level evidence as structured records against the engagement. Prior findings, open actions, and remediation status persist across years and successive partners. PYB has built consultancy architectures for AML and financial crime practices whose value depends on holding deep historical understanding of each client.

How does HubSpot handle confidential investigation data, legal privilege, and section 166 skilled person engagements?

HubSpot's structured-property model and granular permission system hold confidential investigation data, privileged material, and section 166 work-product against the right records, with named-team access on a per-engagement basis. PYB's implementation practice routinely builds confidentiality configurations for consultancies whose work spans privileged investigations and skilled person engagements where information barriers matter.

What HubSpot products does an AML or financial crime consultancy typically need?

Most AML and financial crime consultancies run Sales Hub Professional for the engagement and referrer pipeline, Marketing Hub Professional for thought leadership and regulatory updates, and Service Hub Professional for in-engagement client support. Operations Hub handles integration with practice management and document repositories. Custom Objects (Enterprise tier) are usually required to model engagements, cases, evidence, and the referrer network properly.

Does HubSpot meet the confidentiality requirements of a firm handling regulated and privileged investigation data?

HubSpot is SOC 2 Type II certified and ISO 27001 compliant, meeting the security standards typical of consultancies handling FCA-regulated client data, section 166 work-product, and privileged investigation material. PYB is independently ISO 27001 and ISO 9001 certified, with the HubSpot Data Migration Accreditation — relevant proof when a consultancy's information security committee is signing off the platform against client confidentiality and the firm's own ISO obligations.

Talk to PYB about HubSpot for your AML or financial crime consultancy.

A 15-minute call to walk through your recurring engagements, your case-level evidence, and your referrer network and what closing the gaps looks like. No prep, no pitch deck.

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