HubSpot for insurance broker networks and MGAs

Close the AR visibility, binder management, and renewal cycle gaps.

Three broker-network-and-MGA problems HubSpot solves

An appointed representative broker writes a new commercial scheme through the network — and head office sees the policy count in the carrier statement two months later, never the live conversation, the prospect funnel feeding it, or the broker's growing capacity to write more.

A delegated authority binder runs across three carriers, four ARs writing under it, and a quarterly bordereau reporting cycle — and the underwriting, claims, and compliance teams each maintain their own spreadsheet picture of which AR has written what under which capacity.

A book of mid-market commercial renewals approaches expiry across two hundred policies — and the centralised renewal team works the diary chronologically rather than by carrier appetite, retention risk, or the AR most likely to lose the case to a local broker market.

Why is an AR's new scheme invisible until the carrier statement arrives?

Appointed representative brokers sit as connected entities under the network, with their pipeline activity, scheme launches, new business won, and book composition visible to the network operations and broker-development team.
Scheme launches, prospect activity, and new business log against the AR in real time — so a fast-growing AR is identified by sustained activity, not by a quarterly carrier statement that arrives months after the fact.
The network can resource broker development, carrier introductions, and underwriting support proactively against the ARs growing fastest — not retrospectively against the ones already standing out in the quarterly numbers.

Why is an AR's new scheme invisible until the carrier statement arrives?

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Why does binder management run on three private spreadsheets?

Delegated authority binders sit as structured objects with the carrier panel, AR users, scope of cover, capacity allocation, and reporting timetable visible to underwriting, claims, and compliance from the same record.
Bordereau preparation runs against the live data — policies written, premiums booked, claims notified — rather than as a quarterly reconciliation between underwriting, claims, and the AR's own records.
The binder cycle becomes a structured operational rhythm with clean reporting to carriers and clear capacity visibility, not three teams disagreeing on the right numbers the week before the bordereau is due.

Why does binder management run on three private spreadsheets?

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Why is renewal worked by diary date rather than retention risk?

The renewal book carries structured properties — current carrier, premium change exposure, broker-of-record stability, prior shopping behaviour, claims experience — alongside the renewal date, so the team prioritises by composite risk rather than by who happens to renew first.
Renewal workflows fire by retention risk profile: the high-premium, high-shopping-risk renewals get senior attention six weeks out, the stable straight-rollovers get a different lighter cadence.
The renewal book becomes a managed retention exercise, not a calendar that the team chases down chronologically while the high-risk cases drift toward the open market.

Why is renewal worked by diary date rather than retention risk?

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Name Insurance Broker Network

"Our broker network had grown faster than the CRM could keep up with. PYB rebuilt HubSpot around appointed representatives, binders, and renewals — and the operations team can actually see the business now."

Network Operations Director

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FAQs

How long does a HubSpot implementation take for an insurance broker network or MGA?

A typical broker-network or MGA implementation runs twelve to sixteen weeks from kick-off to live. Weeks one to four cover data migration from existing systems (typically Acturis, Open GI, or proprietary network platforms, plus broker spreadsheets and carrier bordereau) and the network-AR-binder record architecture. Weeks five to ten cover automation for new business tracking, binder management, bordereau reporting, and integration with the underlying broking platform. Weeks eleven to sixteen are user training across broker development, network operations, underwriting, claims, and compliance.

Can HubSpot model the relationship between a network, its appointed representatives, the binders they write under, and the policies they place?

Yes. The standard account model treats the network as the primary record, with appointed representatives as connected accounts, binders and delegated authorities as discrete objects, and policies as records under the binder. AR pipeline, scheme launches, and book composition persist across years. PYB has built broker-network architectures for networks operating across appointed representatives writing under multiple carrier binders.

How does HubSpot handle delegated authority compliance, bordereau, and the carrier reporting cycle?

HubSpot's structured-property model holds binder scope, capacity allocation, and AR permissions against the right record. Reporting against the live policy and claims data feeds the bordereau cycle rather than a separate quarterly reconciliation. PYB's reporting practice routinely builds bordereau-ready dashboards for MGAs whose carrier relationships depend on clean quarterly reporting and live capacity visibility.

What HubSpot products does an insurance broker network or MGA typically need?

Most broker networks and MGAs run Sales Hub Professional for AR development and new business tracking, plus Marketing Hub Professional for broker communications and scheme launches. Service Hub Professional handles in-life broker support and claims liaison. Operations Hub is essential for integration with the broking platform and bordereau preparation. Custom Objects (Enterprise tier) are usually required to model ARs, binders, schemes, and policies properly.

Does HubSpot meet the FCA and information-security requirements of a regulated broker network or MGA?

HubSpot is SOC 2 Type II certified and ISO 27001 compliant, meeting the security standards expected of FCA-regulated broker networks and MGAs handling delegated authority data, policyholder personal data, and claims information. PYB is independently ISO 27001 and ISO 9001 certified, with the HubSpot Data Migration Accreditation — relevant proof when a network's compliance committee is signing off the platform against SYSC, ICOBS, and delegated authority obligations.

Talk to PYB about HubSpot for your insurance broker network or MGA.

A 15-minute call to walk through your appointed representatives, your delegated authority binders, and your renewal cycle and what closing the gaps looks like. No prep, no pitch deck.

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