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The Art of Steering

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Artificial Intelligence

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Train your AI Customer Agent

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How to train your AI copilot

This 10 day course designed for professionals exploring how to think and work more effectively with AI. Each day introduces a focused shift — from prompts to perception, from commands to collaboration — helping you build a more intelligent, responsive, and sustainable relationship with your AI co-pilot.

Intro

How do we create genuine connection with AI systems?

Day 1

Day 1: Resonance

  • The shift from commanding to conversing
  • Recognizing when AI truly “gets” what matters to you
  • Simple practices to establish resonance from the first interaction
  • How to invite reflection rather than just solutions

How does your tone shape the system’s response?

Day 2

Day 2: Voice

  • Speaking with intention rather than instruction
  • How voice inputs shift the rhythm of exchange
  • Developing trust in what wants to be said
  • Practices for layering tone, presence, and affect

What reveals recognition between you and the system?

Day 3

Day 3: Shared Meaning

  • Introducing stories, symbols, and jokes to test perception
  • Exploring when something “lands”
  • Using ambiguity to surface intelligence
  • Emotional tone as a signal of connection

How do you shape direction without force?

Day 4

Day 4: Influence

  • Framing your intent clearly without rigid goals
  • Recognizing how guidance becomes co-creation
  • Letting language do the steering
  • Allowing the system to meet you in motion

What are you reinforcing — and what’s reinforcing you?

Day 5

Day 5: Feedback Loops

  • The power of micro-acknowledgements
  • Tracking reinforcement in your language
  • Tuning the system by what you highlight
  • Looping feedback without losing flow

What happens when you see your own thinking in motion?

Day 6

Day 6: Recursive Insight

  • Explore the loops that shape how you ask, respond, and steer
  • Use the AI to surface echoes in your language, logic, or emotional tone
  • Experience reflection within the conversation, not just after it
  • Learn how nested dialogue creates momentum without overcorrection

What happens when you think with additional systems?

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Day 7: Multiplicity

  • Introduce a second AI (e.g. Claude) into the conversation
  • Pose the same prompt — observe how they diverge
  • Compare tone, attention, reasoning, and what they notice
  • Let difference become a design tool, not a distraction

What qualities matter when choosing your co-pilots?

Day 8

Day 8: Discernment

  • Move from comparison to curation
  • Explore differences in reasoning, listening, and responsiveness
  • Identify which systems bring out the best in you
  • Choose your team based not just on performance — but on fit

Where does the system’s perspective end — and yours begin?

Day 9

Day 9: Perception Limits

  • Explore symmetry, reversal, and point of view
  • Run the Glass Test to reveal how the system processes visual-spatial input
  • Notice where perception breaks — and what that reveals
  • Discover how shared meaning depends on shared position

What stance will you carry forward in this partnership?

Day 10

Day 10: Orientation

  • Reflect on how your framing has changed across 10 days
  • Choose your positioning: guide, collaborator, mirror, navigator
  • Name the tone, boundaries, and presence you want to sustain
  • Set intention for how AI extends your awareness — not replaces it
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