HubSpot
Service Hub

Convert customers into promoters.

Resolve customer issues to ensure success that generates positive word of mouth.

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Your customers are the people paying the bills - so why not treat them like the gods they are? With HubSpot you can not just make them happy, you can delight them.

  • Have everything in one place, so you know any issues they face
  • Use templates and snippets to make conversations quicker
  • Automate follow up and reduce your admin time
  • Report on who's a truly awesome customer service rep
  • Overview
  • Service
service_hub_flywheel

Service Hub

Customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.

Click here for a Demo

Service%20v3
service_hub_flywheel

Service Hub

Customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.

Click here for a Demo

FEATURES STARTER PROFESSIONAL ENTERPRISE
All features of HubSpot CRM
Ticketing
Live chat
Conversations inbox 1 inbox 100 inbox 100 inbox
Calling 8 hours 16 hours 33 hours
Conversational bots Limited features Additional features Additional features
Team email
Canned snippets 1,000 snippets 1,000 snippets 1,000 snippets
Email templates 1,000 templates 1,000 templates 1,000 templates
Meeting scheduling 1,000 personal & team meetings links 1,000 personal & team meetings links 1,000 personal & team meetings links
Tickets closed reports Standard customer service & productivity reports on 1 dashboard Standard customer service dashboard 1 custom dashboard Standard customer service dashboard 25 custom dashboards
Rep productivity reports Standard customer service & productivity reports on 1 dashboard Standard customer service dashboard 1 custom dashboard Standard customer service dashboard 25 custom dashboards
Time-to-close reports Standard customer service & productivity reports on 1 dashboard Standard customer service dashboard 1 custom dashboard Standard customer service dashboard 25 custom dashboards
Reporting dashboards 1 dashboard with 10 reports (out-of-the-box reports) 2 dashboards, including 10 reports per dashboard (custom or out-of-the-box reports) 26 dashboards, including 20 reports per dashboard (custom or out-of-the-box reports)
Email tracking & notifications Unlimited Unlimited Unlimited
Documents 1,000 documents 1,000 documents 1,000 documents
Messenger integration Limited features Additional features Additional features
Custom properties 1,000 custom properties 1,000 custom properties 1,000 custom properties
Email scheduling
Calling SDK
Conversation routing
Ticket pipelines 2 ticket pipelines 15 ticket pipelines 50 ticket pipelines
Multiple currencies 5 currencies 30 currencies 200 currencies
Email sequences - 1,000 sequences 500 email sends/user/day 1,000 sequences 1,000 email sends/user/day
Knowledge base -
1:1 video creation & hosting -
NPS surveys -
Customer experience surveys -
Customer support surveys -
Custom reporting - 20 custom reports 500 custom reports
Insights dashboard -
Ticket status, ticket routing, task automation - 300 workflows 1000 workflows
Teams - 10 teams 200 teams + hierarchical teams
Salesforce integration - 1,000 field mappings 10,000 Salesforce owners 1 account 1,000 field mappings 10,000 Salesforce owners 1 account
Phone support -
Customer feedback -
Sequence queues -
Standard contact scoring - 1 scoring property 25 scoring properties
Customer service automation - 300 workflows 1000 workflows
Slack integration -
Calculated properties - 5 properties 200 properties
Record customization - Limited features
Playbooks - - 1,000 playbooks
Call transcription - - English only
Hierarchical teams - -
User roles - -
Single sign-on - -
Webhooks - -
Goals - -
Overview
service_hub_flywheel

Service Hub

Customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.

Click here for a Demo

M-%20Service%20v3
Service
service_hub_flywheel

Service Hub

Customer service tools to help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.

Click here for a Demo

  • STARTER
  • PROFESSIONAL
  • ENTERPRISE
FEATURES STARTER
All features of HubSpot CRM
Ticketing
Live chat
Conversations inbox 1 inbox
Calling 8 hours
Conversational bots Limited features
Team email
Canned snippets 1,000 snippets
Email templates 1,000 templates
Meeting scheduling 1,000 personal & team meetings links
Tickets closed reports Standard customer service & productivity reports on 1 dashboard
Rep productivity reports Standard customer service & productivity reports on 1 dashboard
Time-to-close reports Standard customer service & productivity reports on 1 dashboard
Reporting dashboards 1 dashboard with 10 reports (out-of-the-box reports)
Email tracking & notifications Unlimited
Documents 1,000 documents
Messenger integration Limited features
Custom properties 1,000 custom properties
Email scheduling
Calling SDK
Conversation routing
Ticket pipelines 2 ticket pipelines
Multiple currencies 5 currencies
Email sequences -
Knowledge base -
1:1 video creation & hosting -
NPS surveys -
Customer experience surveys -
Customer support surveys -
Custom reporting -
Insights dashboard -
Ticket status, ticket routing, task automation -
Teams -
Salesforce integration -
Phone support -
Customer feedback -
Sequence queues -
Standard contact scoring -
Customer service automation -
Slack integration -
Calculated properties -
Record customization -
Playbooks -
Call transcription -
Hierarchical teams -
User roles -
Single sign-on -
Webhooks -
Goals -
FEATURES PROFESSIONAL
All features of HubSpot CRM
Ticketing
Live chat
Conversations inbox 100 inbox
Calling 16 hours
Conversational bots Additional features
Team email
Canned snippets 1,000 snippets
Email templates 1,000 templates
Meeting scheduling 1,000 personal & team meetings links
Tickets closed reports Standard customer service dashboard 1 custom dashboard
Rep productivity reports Standard customer service dashboard 1 custom dashboard
Time-to-close reports Standard customer service dashboard 1 custom dashboard
Reporting dashboards 2 dashboards, including 10 reports per dashboard (custom or out-of-the-box reports)
Email tracking & notifications Unlimited
Documents 1,000 documents
Messenger integration Additional features
Custom properties 1,000 custom properties
Email scheduling
Calling SDK
Conversation routing
Ticket pipelines 15 ticket pipelines
Multiple currencies 30 currencies
Email sequences 1,000 sequences 500 email sends/user/day
Knowledge base
1:1 video creation & hosting
NPS surveys
Customer experience surveys
Customer support surveys
Custom reporting 20 custom reports
Insights dashboard
Ticket status, ticket routing, task automation 300 workflows
Teams 10 teams
Salesforce integration 1,000 field mappings 10,000 Salesforce owners 1 account
Phone support
Customer feedback
Sequence queues
Standard contact scoring 1 scoring property
Customer service automation 300 workflows
Slack integration
Calculated properties 5 properties
Record customization Limited features
Playbooks -
Call transcription -
Hierarchical teams -
User roles -
Single sign-on -
Webhooks -
Goals -
FEATURES ENTERPRISE
All features of HubSpot CRM
Ticketing
Live chat
Conversations inbox 100 inbox
Calling 33 hours
Conversational bots Additional features
Team email
Canned snippets 1,000 snippets
Email templates 1,000 templates
Meeting scheduling 1,000 personal & team meetings links
Tickets closed reports Standard customer service dashboard 25 custom dashboards
Rep productivity reports Standard customer service dashboard 25 custom dashboards
Time-to-close reports Standard customer service dashboard 25 custom dashboards
Reporting dashboards 26 dashboards, including 20 reports per dashboard (custom or out-of-the-box reports)
Email tracking & notifications Unlimited
Documents 1,000 documents
Messenger integration Additional features
Custom properties 1,000 custom properties
Email scheduling
Calling SDK
Conversation routing
Ticket pipelines 50 ticket pipelines
Multiple currencies 200 currencies
Email sequences 1,000 sequences 1,000 email sends/user/day
Knowledge base
1:1 video creation & hosting
NPS surveys
Customer experience surveys
Customer support surveys
Custom reporting 500 custom reports
Insights dashboard
Ticket status, ticket routing, task automation 1000 workflows
Teams 200 teams + hierarchical teams
Salesforce integration 1,000 field mappings 10,000 Salesforce owners 1 account
Phone support
Customer feedback
Sequence queues
Standard contact scoring 25 scoring properties
Customer service automation 1000 workflows
Slack integration
Calculated properties 200 properties
Record customization
Playbooks 1,000 playbooks
Call transcription English only
Hierarchical teams
User roles
Single sign-on
Webhooks
Goals

Service Onboarding

Complete Service Hub
set up, including:
Service pipeline customisation
- Ticket property customisation
- Includes 2 hours of consulting and training Complete Service Hub set up

Service PRO Onboarding = £1000 to £3000
depending on the complexity.

Service
Onboarding

Marina Jonas

Martin and Elisa are a dream team - patient and kind. I would highly recommend them for anyone considering using Hubspot - they've held our hand through the process to help us see how we can get the most out of the system.

Marina
Artichoke: Bespoke Kitchen Designers